> Support > Faqs

Faqs for Sales, Registration & Products

We recommend you download and try our software as well as read faqs before purchasing. In this page, you can learn detailed FAQ regarding sales, registration and products. If your question is not in this page, feel free to contact us via support@tunemobie.com.

General Sales FAQs
  • Is your online order secure?

    Yes, it is 100% secure. We use Share-it (One of the MyCommerce payment solutions) for all online orders and Share-it® is a registered trademark of Digital River GmbH. The secure server is at mycommerce.com, a veteran ecommerce company specializing in software.

  • What payment methods can I use?

    You can use all mainstream credit cards including Visa, MasterCard, American Express, JCB, etc. Besides, Paypal and check (prepayment) are also accepted. Wire transfer is only available in some countries.

  • Does your price include tax?

    No. Sales tax may be applied based on your residence.

  • Will I be charged automatically if I purchase 1-year subscription after 1 year?

    If you have purchased 1-year subscription of Windows or Mac version of Apple Music Converter, M4V Converter Plus or Spotify Music Converter, after 1 year, you will be automatically charged for next 1-year subscription. However, you can manually stop the subscription in any day of current subscription. If you cancel your subscription, you can still use registered version until the expiration day. After expiration day, your software will go back as a free trial program.

    Please note that iTunes Converter Toolkit is a bundle of Apple Music Converter and M4V Converter Plus and its 1-year license is not a subscription. When the license expires, you need to manually purchase again if you want to continue using.

    10 days before the automatic renewal, MyCommerce will also send you a notification email to remind you.

  • How to stop the next subscription manually?

    Please log in your MyCommerce account, and you can easily stop your next subscription order. You can stop the next subscription in any day of current subscription.

  • What is my MyCommerce account and password?

    The email address you entered in the payment process is your MyCommerce account. During the payment, you can set a password for this account. After purchasing, you can log in your MyCommerce account in "Log in - My Account" page.

    If you didn't set password during the payment process, you can open MyCommerce account page and click "Request Login/Password", then enter your email address and click "send data" button. Follow the instructions in the email you receive to reset your password.

  • Is there any refund guarantee?

    We provide 30-day money back guarantee based on the circumstances. Please refer to our refund policy to learn more details.

  • What information do I need to enter for purchasing your product?

    Basic billing information including Email, First Name, Last Name, Country and Zip Code need to be entered. If you use credit card to pay, you also need to enter your Credit Card Number, Expiration Day and Card Security Code. We fully respect your privacy and will never sell or send your personal information to any third-party. Please refer to our privacy policy for details.

  • What should I do If I accidentally purchased the wrong product?

    Please contact our support team with the order ID of the product you have purchased. Or you can directly purchase the correct product you want and then contact our support team with both of the two order IDs, and then we would immediately refund the incorrect one to you. For other refund request, please refer to refund policy.

    If the prices of the wrong product and the correct product are the same, you can directly contact us to request a valid license code for the correct product. We will send you a new code for the correct product and disable the code for the wrong product at the same time.

  • Can I get a discount if I want to purchase two or more products from TuneMobie?

    If you want to purchase both Apple Music Converter and M4V Converter Plus for same OS platform, you can convert iTunes Converter Toolkit, which includes both programs and cost less money than purchasing both Apple Music Converter and M4V Converter Plus separately.

    If you want to purchase two other products for same or different OS platform, you can purchase one first, then contact us for a discount for another product. We will provide 25% discount for you.

  • Can I get a discount if I want to purchase multiple licenses?

    We provide flexible license options including 1-year license and lifetime license for 1 PC or Mac, as well as family license for up to 5 PCs or Macs. If you need to use TuneMobie products on multiple computers, family license will be the best choice. And this should be enough for any personal use.

  • Can I purchase a CD?

    We provide download versions of TuneMobie products instead of CD copies. You don't need to buy CDs as the products will be upgraded constantly and you can download the latest versions of the product from our website without any limitations.

  • Can I purchase your product for commercial use?

    No, all TuneMobie products are sold as home editions and can be only used for individuals and family. Any commercial use are strictly prohibited.

  • Can I upgrade to latest version without paying again?

    As long as your license code is valid, you can upgrade to latest version for free. Simply download the latest version from our website, install it and overwrite the old version. Please do not run old version when installing latest version. For more information, you can read upgrade policy for more details.

General License Key FAQs Apple Music Converter FAQs M4V Converter Plus FAQs Spotify Music Converter FAQs